Cancellation policy

Cancellation and Refund Policy — Lago da Alfarófia • Cancellations made 30 days or more before arrival: 100% refund of the deposit paid. • Cancellations made exactly 15 days before arrival: 100% refund of the deposit paid. • Bookings made for an arrival date that is 15 days or less after the booking date: the customer may cancel and receive a 100% refund of the deposit, provided the cancellation request is received within 48 hours of the booking being made. How to cancel: Cancellation requests must be submitted in writing to the email address stated in the booking confirmation and must include the lead guest’s name and booking reference. Refunds: where a refund is due, it will be issued using the original payment method wherever possible. Processing times may depend on the bank or payment provider.

Questions about a cancellation? Message us on WhatsApp or see our contact details.